Patient Guide

ATM

For your convenience, an ATM is located on the first level of the hospital near the cafeteria.

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Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

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Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

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Cafeteria 

Café and Grill
Location: First Floor

Hours
Monday through Friday:
Breakfast: 7:00 a.m. to 10:00 a.m.
Lunch: 11:00 a.m. to 2:00 p.m.
Dinner: 4:00 p.m. to 6:00 p.m.

Saturday and Sunday:
10:00 a.m. to 5:00 p.m.

Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria. The hospital cafeteria is located on the first floor by the front lobby and is available for employees, patient family members and the community. The cafeteria offers hot entrees, sandwiches, salad bar, soup, fresh fruit, grab-n-go options and a daily chef special. Meals may be eaten in the dining facility or packaged for carry out. Daily menus are posted in the cafeteria.

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Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

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Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Havasu Regional Medical Center, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work-related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

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Channel Listing for TV

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Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

Arizona Department of Public Health
150 North 18th Avenue
Phoenix, Arizona 85007
Phone: 602.542.1025

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions.

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Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

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Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

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Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

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Gift Shop

Location: 1st floor

Hours of Operation:

Mon. to Fri.: 9:00 a.m. to 4:00 p.m.
Saturday - Sunday.: Closed
Cash, check and credit cards accepted.

The hospital gift shop also has snack foods and gift items available for purchase.

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Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

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Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

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Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

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Lost and Found

Please call 928.453.0869 for Lost and Found.

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Mail

Mail and email sent to our website are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff, or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurse's station or given to your attending nurse. Postage stamps are available in the gift shop.

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Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

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Parking

Parking available in the parking lot directly in front of the hospital. Drop off and pick up available at the circular driveway directly in front of the hospital. 

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Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call. Your loved ones also may fill out a request card in the chapel. A chaplain will address your concerns by the next business day after receiving the request. The chapel is always open for prayer and meditation. It’s located on the first floor.

The chaplaincy department of Havasu Regional Medical Center exists to assist patients and their families with spiritual and emotional needs that may arise during their stay at the hospital. Spiritual care is a valuable resource for people of faith, and our chaplains are dedicated to assisting during times of joy and hope as well as times of sadness and distress. Our chaplains offer support to people of all different beliefs and faith backgrounds. We can also provide emotional support for those without a religious affiliation, and seek to provide council, encouragement, and a listening ear.

Chaplains are available for non-emergency situations from 8:00am to 5:00pm on weekdays. They are available for emergencies twenty-four hours a day, including weekends and holidays. We do not want anyone to go without needed spiritual care during their hospital stay. If you or a loved one is in need of spiritual or emotional care please ask your nurse to contact the chaplain on call.

Services Provided

• Visitation from a chaplain to support patients and families with their spiritual needs during times of treatment, before surgery, and during recovery in both emergency and non-emergency situations.
• In room prayer support upon request.
• A variety of available religious and devotional literature.
• Community resources – if you feel that you would be better served by a clergy member of your own faith, the chaplaincy office will make every effort to connect you with available resources within our community.

Contact Information

Other communication regarding chaplaincy services at Havasu Regional Medical Center can be directed to Joy Le Page Smith, MA, BCC - Director of Pastoral Care - 928.855.8185 Ext. 6156 or by email: joy.smith@lpnt.net.

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Patient Meals

Your physician will prescribe the type of diet necessary for your treatment program. For those on special diets, a dietary representative will select the foods appropriate for your nutritional needs. If you have a problem with your diet, please ask the nurse to contact the dietary supervisor. Call 928.453.0477 for dietary requests. 

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Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Havasu Regional Medical Center cannot be responsible for replacing personal belongings.

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Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

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Rapid Response Team

You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need. Dial 200, Tell the operator: your name, room number, patient’s name and your concern.

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Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on HRMC property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

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Telephone

All patient rooms have phones. Your friends and family can call your hospital room directly by dialing 928.855.8185 and asking for the 3-digit room number.

To place a call out, dial 9 and then the number you wish to call.

To reach your nurse, use the button on your call light.

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TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the  bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

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Vending Machines

Cold drinks and snacks are available in the vending rooms on the first floor 24 hours a day. Vending machines are located next to the Emergency Room Lobby and the hospital cafeteria.

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Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

At Havasu Regional Medical Center, your health and safety are our top priorities. After careful consideration, HRMC made important enhancements to our visitation policy in wake of current COVID-19 trends effective Monday, August 16, 2021.

• No more than 2 visitors at a time
• OB and Emergency Room: Limited to 1 visitor per patient

All visitors:

• Must bring a facemask to wear at all times while in the hospital regardless of vaccination status. 
• Observe all hospital protocol and appropriate social distancing.

This excludes visitation for patients in isolation for confirmed or potential COVID-19 where we will continue to have a no visitor policy, except for extenuating circumstances.

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Wifi

Accessing the Wifi
To access the free hospital Wi-Fi, connect to the “Guest_Access” network. Your device should prompt you to sign in to the network, and open a webpage where you can accept the terms of use. If you do not receive a prompt to accept, try to go to a webpage such as www.google.com. You should automatically be redirected to accept the terms and connect to the Wi-Fi. After accepting, you will be able to access the internet.

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